Transforming Your Business, One Leader at a Time

We work with leaders to engage their employees for greater productivity that results in increased profitability and happy workplaces where people thrive.

Begin your transformation today

Inspire Your Leaders, Empower Your Team

Among training consulting firms in NYC & NJ, you’ll find the Forward Focus leadership coaching and training approach refreshing and invigorating. In today’s informed society, leading effectively requires the honing of subtle leadership skills. Today’s leaders need to be authentic, participatory, and adaptable as organizations change. We coach and train your leaders to be in touch with their passion to lead, to engage effectivley, and to motivate staff with collaborative flair rather than by command and control. They’ll recognize their own strengths, and use their own experience and learning to benefit their individual leadership styles.

Leaders, employees, and the organization will all benefit from the advantages that effective leadership offers, including:

  • Maximized performance
  • Increased productivity
  • Better workplace relationships
  • Higher employee retention 

Recent Articles

What can leaders learn from omnichannel routing?

As technology improves, ways of working have evolved, leading to productivity improvements that would be unimaginable in low-tech environments. For example, in call centers, omnichannel routing has revolutionized how call center employees work – leaders could learn much from omnichannel routing methodology.

7 Ways to Build Collaborative Leadership

When you build a collaborative leadership approach, you build an organization capable of gaining competitive advantage. Here we look at 7 ways to build collaborative leadership.

The Pros and Cons of Employee Empowerment

There are both pros and cons of employee empowerment, and here we discuss the advantages and disadvantages that are tangible and potential.

Jumpstart Change

Organizational change is difficult. Human capital consulting firms play a vital role in managing resistance and empowering effective change initiatives. At Forward Focus, we work with clients to create a blueprint for change and identify potential change leaders. Then we coach them in order to build the skills needed to combat resistance and encourage engagement in the change process as soon as it is initiated.

Your change leaders will be able to identify breakthrough ideas and create energy for change. This energy will shape those ideas into new products, services and initiatives that will transform your organization.

This jumpstart strategy challenges institutionalized thinking and removes the preconceived boundaries that are stopping your organization from reaching its full potential.

Recent Articles

Employ the omnichannel for change management success

Organizations that employ effective communication complete an average of 80% of projects on time, within budget, and meeting project goals. Compare this to the 70% failure rate generally accepted as the norm. So, what does effective communication look like today? Can organizations learn how to be more effective in change communication by examining the omnichannel approach of retail?

The Importance of Empowering Employees

The importance of empowering employees is highlighted by reference to five big benefits that an empowerment strategy provides all organizations.

Conflict doesn't have to destroy constant change

A study by the American Psychological Association found that organizational change increases employee stress. What if your team was equipped to cope with the stress caused by organizational change?

Consciously Communicate

Communication is a crucial component for successful organizational change.  Unfortunately, the lack of frequent and effective communication is the leading cause of failed changed efforts.  Knowing how to effectively create a change management communication strategy, to include tried and true communication techniques and methodology, organizations will be better able to build trust, commitment, adaptability and have people ready for the change with the skills required when the change occurs. Conscious communication is a skill that helps make the future vision a reality...and Forward Focus works with leaders to build that skill.

We go beyond the staff bulletin board and brings communication strategy and tools into the 21st century for a rapidly changing and evolving business landscape.  We'll partner with you to create a tailored plan that works best for your employees and organizational landscape.  Using conscious communication techniques, your future vision will be reinforced, roles will be clarified, and skills will grow.

As your partner, Forward Focus will help make conscious communication an integral part of your culture

Conscious communication is a skill that helps make the future vision a reality...and Forward Focus can develop that organizational skill.

Recent Articles

Managing internal communications in the omnichannel workplace

Today’s workplace offers a multitude of communication tools for managers and leaders to communicate internally – with immense power to drive employee engagement higher. To do so, it is essential that you don’t simply communicate through multiple channels, but adopt an omnichannel approach that includes everyone. Is your organization ready to excel?

Yes, how you communicate does affect the mental health of your team

Can managers create such a toxic environment that their employees feel psychologically harassed? Empirical evidence suggests so. A 2015 Gallup survey found that half of those who leave their jobs do so because they want to get away from a bad manager. What can your managers do to communicate more effectively?

Communication tactics to dissolve conflict in the workplace

Workplace conflict costs U.S. organizations hundreds of billions of dollars each year. Here’s how to turn that cost into a positive number.

Ignite Sales

An organization’s success depends upon its sales. We train sales professional to increase sales with a proven six-step sales system. This process, and our supportive coaching, is unique among sales training  and  consulting firms.  This program is called  "Integrity Selling" .... and selling with integrity ignites sales.

We enable sales people to identify personal strengths and weaknesses, and discover how others perceive them. Then we coach new behavioral skills, and how to identify and develop customer needs in line with your offering. This leads directly to greater customer confidence and growing commitment.

Your organization benefits from increased sales, greater professionalism in the sales arena, stronger client relationships, and lower costs as staff retention rates rise.  Forward Focus and its Integrity Selling six-step sales system is a solution to help bring your business forward.

Recent Articles

Employ omnichannel communication to boost sales

The problem that sales and marketing teams face today is connecting with their audience authentically. In their rush to connect with customers through multiple channels, organizations develop fractured marketing. Consumers receive different messages through different communication media. The consequence is a lack of authenticity that destroys trust in sales relationships. How can you ensure you don’t make the same mistake?

Is good mental health your most effective sales tool?

If I asked you what the most important qualities in sales are, your list would probably include ambition, confidence, resilience, enthusiasm, communication skills, and so on. Yet you probably believe a salesperson’s most important tool is your CRM, or phone, or market data, etc. See the disparity? If you want your salespeople to perform at their peak, they must enjoy good mental health.

Salespeople must be good at managing conflict

Salespeople who can navigate conflict will boost your sales numbers. Their negotiating skills put them in a unique position to employ the 4Rs method of conflict resolution.

What's the Buzz About?

Janice C Lilien

Forward Focus boosted the capacity of YWCA Union County’s Leadership Team by helping us understand our own communications and work styles, and work more effectively as a team... full testimonial

Janice C. Lilien

Executive Director

YWCA Union County

Tracy Pamperin

Hiring Forward Focus was one of best strategic decisions we ever made... full testimonial

Tracy Pamperin


The Urban Muse

Patrick M Fenelon

Outstanding and Necessary! Beth Williams and the Forward Focus team have made a huge impact on our organization by giving us the tools to move our 3rd generation company forward by effectively engaging our management staff to be leaders... full testimonial

Patrick M. Fenelon


AGL Welding Supply Co., Inc.

Why Forward Focus

Forward Focus understands that real, sustainable change is a game changer for all organizations. Real change requires a holistic approach, fostering a new culture that ensures the vision of the future becomes a shared goal. Sustainable change is the result of collective ownership of the change project, with all stakeholders feeling responsible for its success.

Forward Focus works with clients to build relationships, engaging change advocates and resistors alike. We’ll help ensure your change program sprints out of the gate and maintains momentum to the finish line and beyond. With Forward Focus you get far more than other human capital consulting firms offer – you benefit from experienced partners, focused on the co-creation of unique breakthrough solutions to make your vision of the future a reality today.

In June of 2019 Forward Focus joined forces with Primeast our international partner and became Primeast North America.  What brought us together was a long standing relationship of trust, shared values and our purpose to partner with our clients to facilitate and lead change and performance improvement that serves to grow people and profits within organizations.  We bring the head and the heart to all we do; engaging, authentic, agile and always interactive, we work alongside our clients as strategic partners and trusted advisors in the “people” side of business!  Call us today for a free consultation of your most pressing business challenge!

Beth Williams,

President and Owner

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