While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
Customer service managers, supervisors and representatives and any customer facing service employees in any department in the organization
Forward Focus Deliverables
- Instruction by an expert facilitator
- Interactive exercises.
- Specialized participant guide and course materials
- Personalized certificate of completion
All Forward Focus courses can be customised to meet organizational needs. To learn more about how this course might be customized for your needs please contact us.