Stage |
Description |
 Initial Consultation |
- Forward Focus gets to know you, your organization, and your core business issue(s)
- Client gets to know Forward Focus
- Conduct open dialogue around factors supporting an engagement, and potential barriers that might hinder a successful outcome
- Outcome: Strong communication patterns are created from the first conversation
|
Contract |
- Agree on Scope of Work
- Agree on method and process
- Agree on success measures
- Align on roles and expectations
- Outcome: Client and Forward Focus have established a formal working relationship
|
Data Gathering and Analysis |
- Interviews/Focus Groups/Observation
- Personality and behavioral assessments of key stakeholders
- Assess holistically, at organization, team, and individual level
- Outcome: Client receives analysis and realigns with Forward Focus on uncovered business issues
|
Program Design |
- Get approval on recommended solution
- With client input and ownership, identify the steps required for the solution
- Design the program together, identifying the people and resources necessary for successful implementation
- Outcome: A customized program that addresses client’s specific business issues, and which is ultimately owned by key internal stakeholders
|
Implementation |
- Set context and communicate intention
- Take action that works towards program’s key deliverables
- Attend regular internal status meetings to collect feedback for making adjustments
- Outcome: A program that is implemented using real-time business issues as its core. This reinforces new behaviors and skill transfer and gives on-the-spot program evaluation against Key Performance Indicators.
|
Evaluation |
- Assess outcomes with formal program evaluation, HR metrics, and/or business metrics
- Collect feedback from client
- Outcome: Client is able to celebrate successes, and yet redirect efforts accordingly until intended outcomes are achieved
|
End Engagement |
- Client receives all documentation and project deliverables.
- Wrap up meeting gives client opportunity to share final feedback, concerns, and suggestions
- Outcome: Client takes ownership of the process going forward, has gained skills and tools to successfully execute and replicate the work necessary to ensure sustainable success
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