• "As a manager, I do a lot of things really well. But, there's room for improvement, though. How do I get real feedback when I ask 'How am I doing?'"

• "When it comes to communicating with my team, I need to be aware of different styles. I could use some coaching on handling tough employees.'"

• "How can we get employees to talk about issues that create tension? We don't need people harboring resentment and slowing down productivity."

• "How can we eliminate the barriers between our sales & marketing staff and the technicians? I want my clients to see a seamless company, not a bunch of competing factions."

• Implement 360-degree feedback tools to give executives and managers candid feedback on their interpersonal and communication skills

• Conduct one-on-one coaching for executives and managers to improve communication skills

• Assess differences in communication styles among work groups to create better awareness of the root causes of poor communication

• Moderate sessions between an employee and manager to discuss each other's communication style, identify hot buttons and open up avenues of communication.